Frequently Asked Questions

Yes, absolutely! Our eDeeds service is completely legal and legitimate. We obtain property deeds and documents through official channels from the Deeds Office and other authorized government sources.

We are a registered service provider that acts on your behalf to retrieve publicly available property information and official documents that you are entitled to access. All property deeds and title deed information are public records in South Africa, and anyone has the right to request copies of these documents from the Deeds Office.

We take data protection very seriously and are fully compliant with South Africa's Protection of Personal Information Act (POPIA). Your privacy and the security of your personal information are our top priorities.

How we protect your information:

• Data Masking: We automatically mask ID numbers and other personally identifiable information (PII) on documents where appropriate, ensuring sensitive data is protected
• Secure Systems: All data is transmitted and stored using industry-standard encryption and secure protocols
• Purpose Limitation: We only collect and process the minimum information necessary to fulfill your document request
• Limited Access: Your personal information is only accessible to authorized personnel who need it to process your order
• No Unauthorized Sharing: We never sell, rent, or share your personal information with third parties for marketing purposes
• Secure Deletion: Data is securely deleted in accordance with legal retention requirements once it's no longer needed

Yes! We offer a convenient automated tracking service for property transfers that keeps you informed every step of the way.

How Our Tracking Service Works:

• Automated Monitoring: Once you submit your tracking request, our system automatically monitors the progress of your property transfer at the Deeds Office
• Daily Email Updates: You'll receive daily email notifications with the latest status of your transfer for up to 14 days
• Real-Time Information: Our tracking system checks the Deeds Office registry daily to provide you with the most current information available
• No Manual Checking Required: Forget about repeatedly calling the Deeds Office or your attorney—we do the checking for you

What You'll Receive:

Each daily email includes:

• Current status of your property transfer
• Which stage of the registration process it's at

14-Day Tracking Period:

Our automated tracking service runs for 14 days from activation, which covers the typical property transfer registration period. If your transfer takes longer, you can easily request an extension or submit a new tracking request.

This service gives you peace of mind and keeps you informed without the hassle of manual follow-ups, ensuring you know exactly when your property transfer is complete and registered at the Deeds Office.

Yes, we can quickly provide you with a copy of your title deed for your building plan submission.

Good News About Building Plans:

For building plan submissions to your local municipality, you typically do not need a certified copy of your title deed—a standard copy is perfectly acceptable. This means:

• Faster turnaround time: We can get you the document quickly
• Lower cost: Standard copies are more affordable than certified copies
• Same information: You get all the property details, boundaries, and diagrams you need

What Your Title Deed Provides:

Your title deed contains essential information required for building plans, including:

• Property description and erf number
• Restrictions, and conditions
• Owner information

Quick and Easy Process:

Simply provide us with:

• Your property address or erf number
• Your contact details

We'll retrieve your title deed from the Deeds Office and deliver it to you electronically within 24-48 hours (archive copies takes longer), so you can submit your building plans without delay.

Note: Always confirm with your architect or municipality whether they require a certified copy, but in most cases, a standard copy is sufficient for building plan applications.